 Will my personal and credit card information be secure online?
Absolutely! When you order from giftsinbaskets.com all your information is safe. This web site is secured using a Digital Certificate. This ensures that all information you send to us via the World Wide Web will be encrypted. If any other Internet user intercepts the communication he/she will only be able to see it in an encrypted (garbled) form. Certificate technology allows us to decrypt the information, and view it in plain text form.
How will I know if my order has gone through?
You will receive a confirmation email about your order. Feel free to call us if you have any worries.
Can you deliver the same day?
We offer same day delivery if your order is placed by 12:00 EST or it will be delivered the following day. If your order is to be shipped UPS the same day it must be placed by 12:00 EST or it will be shipped the following business day.
Local Delivery
We deliver from Miami to Jupiter with delivery charges starting at
$ 10.95.
Basket orders placed by 12:00 noon EST can be delivered locally the same business day. Any orders placed after 12:00 noon EST will be delivered on the next business day.
Orders may be placed for future delivery dates. Saturday - deliveries made on orders placed by Friday before 12 noon EST.
When it's near a major holiday, can you make up my gift basket the same day?
We cannot guarantee same day service near major holidays. We suggest you give us a few days notice for local deliveries. If you order is being shipped, you must understand that UPS and FEDEX like other shipping companies will not guarantee on time delivery because of their volume as you get closer to the major holidays - even if it is shipped next day air. Please see our shipping section for times in transit.
Do I have to purchase a basket that is listed on your Web site or can I create my own?
All our baskets are only made once an order has been placed. So yes you can custom order your gift basket. If you would like half chocolate and half cookies or the Deliriously Delicious basket with tea instead of coffee just let us know. There might be something your recipient might not like...we can substitute for another item. You can place your changes under special instructions or call us to explain what you would like.
I am having problems choosing the right gift basket. Can I get help deciding?
Please call us toll free at 800-607-4438 and we will be happy to help you.
What credit cards do you accept?
We accept MasterCard, Visa, American Express and Discover Card.
When will my credit card be charged?
Gifts in Baskets, Inc. will charge your credit card the same day unless it's an order for future delivery.
Can I cancel my order?
You may cancel your order if your gift basket has not been made. You must contact up by phone to cancel your order.
What happens if I gave you a wrong address?
If your order has not left our store for local delivery or for shipping, we will be happy to change the address.
If your order is out on the van for local delivery and an attempt has been made to deliver it, the basket will be returned to our store and the basket will be delivered the next business day. There will be an additional $7.00 local delivery charge.
If your order has been shipped, we must wait until it arrives at the UPS destination station. We can then contact UPS with the change of address. UPS charges a $5.00 change of address fee. You will be charged with that fee.
What are your hours? Are you open 24 hours a day?
No, we have certain business hours. We like our employees to get their sleep!!
Our hours are Monday - Friday 9:00 AM - 5:00 PM Eastern Standard Time.
You can email us any time at info@giftsinbaskets.com if it is after hours. We do check for messages in the evening and we can get back to you that night or first thing in the morning.
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